Returns 

As a American made-to-order products company, you get the benefit of careful workmanship and impeccable fabrics in the size and style you like.

With that in mind, please carefully review our return policy below.

1. Bow Ties and Neckties - Handmade in Vermont

All of our standard bow ties and standard neckties are returnable for any reason at all – for 60 days after the purchase date – as long as they are in new/unused condition and (preferably) in their original packaging.

So, what's a "standard" bow tie?  What's a "standard" necktie?

Our standard bow ties are freestyle slimline bow ties in neck size 15.5"-19.5".  All other sizes and styles of bow ties are made to order and therefore, not returnable. These non-returnable sizes/styles include:
  • Butterfly/Jumbo bow ties in all sizes and styles
  • Diamond Point bow ties in all sizes and styles
  • Very Slimline bow ties in all sizes and styles.
  • Pre-tied and Clip-on bow ties in all sizes and styles.
  • Club (Rounded) bow ties in all sizes and styles

Our standard neckties are 58” long and 3 1/4" wide.  All other lengths and widths are made to order and therefore, are not returnable. 

2. Our Other Handmade In Vermont Products


Part of what sets us apart from the crowd is that we handcraft every single Vermont-Made product in every single order that we receive.  Nothing is mass produced.

Indeed, the majority of our products are made to order, and many of them are customized to meet your individual specification. As a result, we cannot accept returns of these other Handmade in Vermont products:

  • Ascots and Cravats
  • Beau Fleur Boutonnieres
  • Braces
  • Cummerbunds
  • D-Ring Belts
  • Double-Sided Pocket Squares
  • Eyeglass Cases and Key Fobs
  • Hair Bows and Headbands
  • Hair Scarves, Scrub Caps, Kippah and Head Scarves
  • Hatbands
  • Infinity Scarves
  • Kids' Ties
  • Dog Bow Ties and Collars
  • Aprons and Pot Holders
  • Wristlets and Handmade in Vermont Tote Bags
Of course, in the rare instance where this is a defect or flaw in the fabric or workmanship on any of our made-to-order or custom products, please call us at 800-488-8437 to let us know. We’ll arrange for an exchange.

Please also note that no monogrammed products are returnable.


All Other Products

Our cotton face masks – and our underwear, of course – may not be exchanged or returned. We hope we don’t have to explain why. ;-)

All other products may be returned to us within 30 days of purchase. They must be returned in their original packaging – with their original tags and/or hardware – and in unused condition.

Like most companies, gift cards cannot be returned.


SHIPPING

Domestic Shipping - Including APO addresses

Shipping Choice

Cost

Expected Delivery Time

Standard: USPS First Class Mail

$5.95
FREE on all orders over $100!

Orders for socks, underwear, hats and other in-stock items ship the next business day after the receipt of your order.

Products that are individually made to order - like bow ties, neckties, pocket squares, bags and knotted headbands - can take between 2 and 7 business days to handcraft and ship.

First Class packages may take 5-7 days to be delivered after shipment.

FedEx 2-day

$18.95

The best shipping method to choose if you need something quickly!

Every single FedEx 2-Day order (except orders for braces) will ship the next business day after your order is placed using FedEx 2-Day service. It arrives 2 business days later.

(Weekends and holidays do NOT count as business days)

FedEx Overnight

$48.95

Every single FedEx Overnight order (except orders for braces) ships the next business day after receipt of order; It arrives on the first business day after shipment.

(Weekends and holidays do NOT count as business days)


International Shipping

Shipping Choice

Cost

Expected Delivery Time

To Canada via USPS First Class Mail

$18.95

Orders for socks, underwear, hats and other in-stock items ship the next business day after the receipt of your order.

Products that are individually made to order - like bow ties, neckties, pocket squares, bags and knotted headbands - can take between 2 and 7 business days to handcraft and ship.

First Class packages may take 7 or more days to be delivered.

All other international packages ship via FedEx

$42.95

International shipments can take between 3 and 7 business days to be delivered.


Please remember: Any shipments made by Federal Express require physical addresses; they will not deliver to Post Office boxes.


What and When?

As you know, we individually create every one of our ties and accessories right here in Vermont. So, while our Slimline/Standard, Freestyle bow ties generally ship out within a day or two of the receipt of your order (Monday-Friday), other items may take 2 - 7 days individually create for you before they are shipped. If you need your order by a specific date, please call us at 800-488-8437. We'll bend over backwards to meet your deadline, and let you know if there will be any extra charges.