It may be that you will receive a tie and decide it's not quite what you wanted. It happens to all of us. So, our guarantee is simple. If, for any reason, you are not satisfied with any standard bow tie, necktie or non-customized item you buy from us, we will replace it or refund your purchase price. Indeed, if you're not happy with something you've ordered from us, we want you to return it, and we will make the process as easy as possible for you.
A "standard bow tie" is any tie we make that is not from a custom pattern. All of our freestyle, pre-tied and clip-on bow ties are standard, and they may be Butterfly, Slim Line, Very Slim Line, Diamond Point or Very Slim Diamond Point in any one of our five adjustable sizes. Our standard neckties include our 58" long regular width and skinny ties.
The items we make to order – boys' bow ties, boys' neckties, cummerbunds, ascots, cravats, scarves, vests, pocket squares and custom-pattern ties are not considered standard, and may not be returned or replaced unless there is a defect in the fabric or a flaw in our workmanship. In addition, if we've customized an item for you with the addition of a monogram, it may not be returned unless we've made an error.
Need to return something? Click here for more information.